Frequently Asked Questions

Everything you need to know about your REFY experience.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your delivery.

What is your return policy?

We offer a 14-day return policy for unopened and unused products in their original packaging. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are REFY products vegan and cruelty-free?

Yes, we are proud to be a 100% cruelty-free brand. All of our products are vegan-friendly and we do not test on animals at any stage of production.

Do you offer international shipping?

We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I find the right shade for my skin tone?

Each product page features a detailed shade guide and model imagery. If you need further assistance, you can contact our customer service team for a personalized recommendation.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.